Dial N Search's
Customer Satisfaction Policy
At Dial N Search, we strive to create quality software & service that you enjoy using for your business or professional life. You have a number of choices and we appreciate you giving us your business. We have created this policy that details what we will do should we fail to meet your expectations.
Monthly Subscriptions. If at anytime
during your first month using our service you are
dissatisfied, please contact us. We will do our best to address your issue,
provide a work around or give a timeline for a solution that will meet your
needs. If you are not satisfied, we will gladly offer you a FULL
REFUND for your purchase, and cancel your service. Refund policy is
not applicable for server & domain booking service.
Annual Subscriptions. Dial N Search doesn't force you into an annual subscription as a condition to use our services. We prefer to give you the flexibility to choose. In exchange for you signing up for an annual up-front commitment, we offer you a significant discount over the already-low monthly subscription cost. If at any time during your first 45 days using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase, and downgrade your account to the free plan. Refund policy is not applicable for server & domain booking service.
We want you to be happy with our service throughout your entire contract, not only the first 30 days (in case of monthly subscription) and the first 45 days (in case of annual subscription). So we go beyond that. If at any time during your contract we remove, break or discontinue functionality that was available at the time you signed up for your contract, we ask you to notify us immediately. If we fail to address it on a timely manner to your entire satisfaction, we will offer you a PRO-RATED REFUND for the reminder of your contract.
Auto-Renewal. For your convenience, your monthly and yearly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to your credit card. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.
We know that sometimes customers forget to cancel an account they no longer want until it is has already been charged. That's why you can cancel your monthly/annual subscription even five business days after your renewal date, and we will still process your cancellation and give you a FULL REFUND.
For questions, please e-mail firstname.lastname@example.org