Refund
Policy
Dial N Search's
Customer Satisfaction Policy
At Dial N Search, we strive to create quality software
& service that you enjoy using for your business or professional life. You
have a number of choices and we appreciate you giving us your business. We have
created this policy that details what we will do should we fail to meet your
expectations.
Monthly Subscriptions. If at anytime
during your first month using our service you are
dissatisfied, please contact us. We will do our best to address your issue,
provide a work around or give a timeline for a solution that will meet your
needs. If you are not satisfied, we will gladly offer you a FULL
REFUND for your purchase, and cancel your service. Refund policy is
not applicable for server & domain booking service.
Annual Subscriptions. Dial N Search doesn't force
you into an annual subscription as a condition to use our services. We prefer
to give you the flexibility to choose. In exchange for you signing up for an
annual up-front commitment, we offer you a significant discount over the
already-low monthly subscription cost. If at any time during your
first 45 days using our service you are dissatisfied, please
contact us. We will do our best to address your issue, provide a work around or
give a timeline for a solution that will meet your needs. If you are not
satisfied, we will gladly offer you a FULL REFUND for your
purchase, and downgrade your account to the free plan. Refund policy is not
applicable for server & domain booking service.
We want you to be
happy with our service throughout your entire contract, not only the first 30
days (in case of monthly subscription) and the first 45 days (in
case of annual subscription). So we go beyond that. If at any time during your
contract we remove, break or discontinue functionality that was available at
the time you signed up for your contract, we ask you to notify us immediately.
If we fail to address it on a timely manner to your entire satisfaction, we
will offer you a PRO-RATED REFUND for the reminder of your
contract.
Auto-Renewal. For your convenience,
your monthly and yearly subscriptions will auto-renew until you cancel the
service. Every time before your subscription auto-renews, we will send a mail
specifying the amount that will be charged to your credit card. Similarly,
after each renewal we will send you a receipt via e-mail specifying the amount
that has been deducted together with the next renewal date and the next renewal
amount.
We know that
sometimes customers forget to cancel an account they no longer want until it is
has already been charged. That's why you can cancel your monthly/annual
subscription even five business days after your renewal date, and
we will still process your cancellation and give you a FULL REFUND.
For questions,
please e-mail [email protected]